Privacy policy

1. Introduction

Welcome to Moments ("App," "we," "us," or "our"). Moments is a wedding-exclusive shared album app that turns every guest into a photographer with just a QR scan. Each guest receives their own digital disposable camera, and all photos taken are shared in one album the next day. This Privacy Policy explains how we collect, use, and share your personal information when you use the App.

By using Moments, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the App.

2. Information We Collect

2.1. Personal Information

• Account Information: When you sign up or join an event via QR code, or authenticate via third-party services (e.g., Apple), we may collect information such as your name, username, phone number or email (if provided), and optionally a profile photo.
• Event Organizer Details: If you are an organizer, we may collect contact details you provide to manage the event (e.g., event name, date, contact email).

2.2. Device & Usage Information

• Device Data: We collect details about the device you use (such as model, OS version, app version, and device identifiers) to optimize performance and resolve issues.
• Interaction Data: We log interactions such as photos taken, albums joined, invitations sent, reactions, and navigation patterns. We also log QR join events to connect guests to the correct wedding album.
• Media Metadata: We may store metadata such as timestamps and camera settings when capturing media.

2.3. Location Information

• With your permission, we may collect location data (e.g., GPS coordinates) when you capture a photo, for features such as geo-tagging albums or enhancing context for couples and guests.

3. How We Use Your Information

• Provide core features like shared wedding albums and QR-based guest joining.
• Enable next-day consolidated album creation and guest photo viewing.
• Operate, maintain, analyze, and continuously improve the App, including through analytics, usage patterns, troubleshooting, and research and development.
• Develop, test, and improve current and future products, features, and services, including by creating aggregated, anonymized, or de-identified data sets derived from your information and content.
• Support offline-first functionality and media caching across devices.
• Notify users about new photos, reactions, album activity, product updates, and offers, and otherwise communicate with you.
• Personalize your experience and the content, features, and recommendations we present.
• Train, develop, and improve our algorithms, machine learning, and artificial intelligence models, including using the photos and other content you provide (which may identify you or others).
• Promote and market Moments, including by featuring photos and other content created through the Service in our marketing, advertising, and promotional materials.
• Ensure safety, prevent fraud and misuse, protect our legitimate business interests, and enforce our Terms of Use and other agreements.

4. Sharing of Information

We do not sell your personal data. We share information only in these situations:

• With Consent: When you invite others or choose to share content, including joining a wedding album via QR.
• With Event Participants: Photos captured in a wedding album are visible to organizers and album members as configured for the event.
• Service Providers: We work with trusted third parties for hosting, storage, analytics, and customer support. They are contractually obligated to keep your information secure and use it only for the services they provide to us.
• Legal Requirements: We may disclose information if required by law or to protect the rights, safety, or property of our users, couples, guests, or the public.

5. Data Security

We employ industry-standard security measures, including encrypted transmission and secure storage practices for media and account data. However, no method is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your information as long as your account or event remains active. If you delete your account or request deletion, your personal data and photos are removed unless retention is required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention, backups, or to comply with legal obligations).

We may retain aggregated, anonymized, or de-identified data — which no longer identifies you — for any period and use it for any lawful purpose, including analytics and improving our products and services.

7. Children's Privacy

Moments is not designed for individuals under 13. We do not knowingly collect information from children. If we become aware of such data collection, we will take immediate steps to delete it.

8. International Users

If you access the App from outside your home country, your information may be processed in a jurisdiction with data protection laws that differ from your own. Where required, we implement appropriate safeguards.

9. Your Rights and Choices

Subject to applicable law, including Japan's Act on the Protection of Personal Information (APPI), you may request that we disclose, correct, add to, delete, or cease using the personal information we hold about you. To make a request, contact us using the details below; we may need to verify your identity before responding, and we may decline or limit requests as permitted by law.

Even after such a request, we may retain and continue to use information where required by law, for the establishment, exercise, or defense of legal claims, to prevent fraud or abuse, or in aggregated, anonymized, or de-identified form.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users through the App or via email if material changes are made. Continued use of the App constitutes your acceptance of the revised terms.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Contact: the chat on the Contact page of our website (momentswedding.com/en/contact)